At Kunvix, customer satisfaction is at the heart of everything we do. If you are not fully satisfied with your purchase, we make the return and refund process as clear and simple as possible.

Products may be returned if they are unused, in original condition, and include all original packaging. Please note that personalized, intimate, or clearance items may not qualify for return. Returns must be requested within 30 days of receipt.

To initiate a return, please contact our support team to receive a Return Authorization (RA) number. Packages without an RA number may be refused. Once your return is received and inspected, we will confirm whether your refund is approved. Approved refunds will be processed to your original payment method.

Some refunds may be reduced to account for shipping, restocking fees, or applicable charges. Unless caused by an error on our part (e.g., defective or incorrect items), return shipping costs are the customer’s responsibility.

If you need assistance, our customer service team is always ready to help.

Contact Information:
Company: Sanitätshaus Schach GmbH
Email: help@kunvix.com
Address: Pfalzgraf-Otto-Str. 42, 74821 Mosbach